qx999 Privacy Policy

1 Introduction

qx999 ("we", "us", "our") operates the online casino and sports betting platform accessible at qx999.io (the "Platform"). We are committed to handling the personal data of all players, visitors, and registered account holders in a responsible, transparent, and secure manner.

This Privacy Policy describes the personal information we collect from individuals who use the qx999 Platform ("you", "your"), the purposes for which that information is used, the circumstances under which it may be shared with third parties, the security measures we apply to protect it, and the rights you have in relation to the data we hold about you.

By registering an account, making a deposit, or otherwise using the qx999 Platform, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Privacy Policy should be read alongside the qx999 Terms & Conditions, which form the broader contractual framework governing your use of the Platform.

This Privacy Policy is effective as of 1 January 2026. If you are reading a cached or printed copy, please visit qx999.io/privacy-policy to confirm you are reviewing the most current version.

2 Data We Collect

qx999 collects personal data in two broad categories: information you provide directly to us, and information collected automatically as you use the Platform. The table below summarises the key data types in each category.

Category	Data Types	When Collected
Identity Data	Full legal name, date of birth, National Identity Card (NID) number, passport or driving licence details	Registration and KYC verification
Contact Data	Email address, mobile phone number (bKash / Nagad / Rocket registered number), residential address	Registration and account updates
Financial Data	Mobile money account references (bKash, Nagad, Rocket, Upay), transaction history, deposit and withdrawal amounts in BDT	Deposit, withdrawal, and payment processing
Gaming Data	Bet history, game session logs, win/loss records, bonus redemption history, responsible gaming settings	Continuous during active sessions
Technical Data	IP address, device type, operating system, browser type and version, session duration, page views	Automatically on each Platform visit
Communications Data	Support ticket content, live chat transcripts, email correspondence with qx999 support	When you contact our support team
Marketing Preferences	Opt-in/opt-out status for promotional emails and SMS, preferred communication language	Registration and account settings updates

qx999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, unless such data is contained in identity documents submitted for KYC verification purposes, in which case it is processed only to the extent necessary to verify your identity and is not used for any other purpose.

3 How We Collect Data

qx999 collects your personal data through the following channels:

• Direct submission: Information you enter into registration forms, KYC verification uploads, deposit and withdrawal request forms, support contact forms, and account settings pages on the qx999 Platform.
• Automated technical collection: Data gathered automatically when you access the Platform, including via cookies, web beacons, server logs, and similar tracking technologies. See Section 7 (Cookies & Tracking) for full details.
• Payment processors: Transaction confirmation data received from bKash, Nagad, Rocket, and Upay when you make deposits or withdrawals. qx999 receives only the data necessary to match and confirm transactions — full mobile banking credentials are never transmitted to qx999.
• Identity verification partners: Where qx999 engages a third-party KYC service to assist with identity document verification, that service may return a verification status and risk score to qx999. The underlying identity data is processed in accordance with that partner's privacy terms as well as this Policy.
• Your communications with us: Any information you voluntarily include in support tickets, live chat sessions, or email correspondence directed to [email protected].

4 Legal Basis for Processing

qx999 processes your personal data on one or more of the following legal grounds depending on the specific processing activity:

• Contractual necessity: Processing required to perform the contract between you and qx999 — including operating your account, processing deposits and withdrawals, settling wagers, and providing customer support.
• Legal obligation: Processing necessary to comply with applicable legal requirements, including anti-money laundering (AML) obligations, age verification requirements, and fraud prevention measures.
• Legitimate interests: Processing carried out for qx999's legitimate business interests, including Platform security, fraud detection, responsible gaming monitoring, and improvement of our services — provided that such interests are not overridden by your fundamental privacy rights.
• Consent: Processing based on your freely given, specific, informed consent — primarily for sending you marketing communications about qx999 promotions, new games, and seasonal offers. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 How We Use Your Data

qx999 uses the personal data we collect for the following purposes:

• Account creation and management: Registering your account, verifying your identity, maintaining your profile, and enabling login access to the qx999 Platform.
• Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, and Upay, confirming transaction records, and resolving payment disputes.
• Service delivery: Making casino games, slots, live dealer tables, and cricket and sports betting markets available to you on the Platform.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, account takeover attempts, and other security threats to the Platform and to individual players.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour, enforcing deposit and wagering limits you have set, and administering self-exclusion requests in accordance with our Responsible Gaming policy.
• Customer support: Responding to your queries, resolving disputes, and administering your account in accordance with our Terms & Conditions.
• Marketing communications: Sending you promotional offers, bonus notifications, tournament announcements, and seasonal promotions (such as BPL season, Eid, and Pohela Boishakh special offers) where you have opted in to receive such communications.
• Platform improvement: Analysing aggregated and anonymised usage data to understand how players interact with qx999, identify areas for improvement, and develop new features and games.
• Legal compliance: Retaining records as required by applicable laws and regulations, and co-operating with lawful requests from governmental or regulatory authorities.

6 Data Sharing & Disclosure

qx999 does not sell, rent, or trade your personal data. We share your information only in the following limited circumstances:

• Payment service providers: bKash, Nagad, Rocket, and Upay receive only the transaction data required to process your deposit or withdrawal. These providers operate under their own privacy policies and applicable mobile financial service regulations.
• Game content providers: Third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive your session token and a pseudonymous player identifier to deliver game content. They do not receive your full identity or financial data.
• Identity verification services: Where a third-party KYC partner is used, your identity documents are securely transmitted to that partner for verification purposes only. The partner is contractually prohibited from using your data for any other purpose.
• Technology and hosting providers: Infrastructure partners who host qx999 servers and provide operational software may have access to data as part of their service delivery. All such partners are bound by data processing agreements that restrict their use of your data to the provision of their contracted services.
• Legal and regulatory disclosure: qx999 may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, or where disclosure is necessary to protect the rights, property, or safety of qx999, its players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the qx999 business, player data may be transferred to the acquiring entity as part of that transaction. We will notify affected players of any such transfer in advance where reasonably practicable.

All third parties with whom qx999 shares personal data are required to handle that data in a manner consistent with this Privacy Policy and applicable data protection principles.

7 Cookies & Tracking

qx999 uses cookies and similar tracking technologies on the Platform to deliver a functional and personalised user experience. The following categories of cookies may be set when you use qx999:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in, security tokens, and cookies that remember your language and currency preferences. These cannot be disabled without breaking core Platform functionality.
• Performance and analytics cookies: Used to collect anonymised data about how players navigate the Platform — such as which pages are visited most, session durations, and error reports. This data helps us improve the Platform. No personally identifiable information is included in analytics reports.
• Functionality cookies: Remember choices you make on the Platform, such as responsible gaming limits you have set, notification preferences, and display settings.
• Marketing cookies: Used to deliver promotional content relevant to your interests on the qx999 Platform, based on your gameplay history and stated preferences. These are set only where you have provided marketing consent.

You can manage your cookie preferences through your browser settings. Note that disabling non-essential cookies may affect the quality of your experience on the Platform. qx999 does not currently respond to browser "Do Not Track" signals, as no industry-wide standard for their interpretation has been established.

8 Data Retention

qx999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account relationship with qx999, and for a period of five (5) years following permanent account closure, to comply with anti-money laundering record-keeping obligations.
• Transaction and financial records: Retained for seven (7) years from the date of each transaction, in accordance with standard financial record-keeping requirements.
• Gaming session logs: Retained for three (3) years from the date of each session, for dispute resolution, fairness audit, and responsible gaming monitoring purposes.
• Support communications: Retained for two (2) years from the date of the final communication in each support interaction, for quality assurance and complaint resolution purposes.
• Marketing preferences and consent records: Retained for the duration of your account relationship, and for one (1) year after withdrawal of marketing consent, as evidence that consent was properly managed.
• Technical and log data: Retained for up to twelve (12) months for security monitoring and fraud investigation purposes, after which it is deleted or anonymised.

When personal data is no longer required for its original purpose and no legal retention obligation applies, qx999 will securely delete or anonymise that data in a manner that prevents re-identification.

9 Data Security

qx999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and qx999 servers.
• Password hashing using industry-standard cryptographic algorithms. Passwords are never stored in plain text.
• Role-based access controls restricting employee access to personal data on a strict need-to-know basis.
• Regular security assessments and penetration testing of the Platform and its supporting infrastructure.
• Intrusion detection systems and real-time monitoring for anomalous access patterns or potential data breaches.
• Secure data centres with physical access controls and environmental safeguards.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed as completely secure. If you have reason to believe that your interaction with qx999 is no longer secure — for example, if you suspect your account has been compromised — please contact us immediately at [email protected] (plain text contact only, not a clickable link).

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, qx999 will notify affected players without undue delay, providing details of the nature of the breach, the data affected, and the steps qx999 is taking to address it.

10 Your Privacy Rights

As a qx999 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected], clearly stating the right you wish to exercise and providing sufficient information to verify your identity.

qx999 will respond to all verified privacy rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further sixty (60) days, in which case we will notify you of the extension and the reason for it. There is no charge for exercising your privacy rights, unless requests are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

11 Children & Minors

The qx999 Platform is strictly intended for adults aged 21 years and above. qx999 does not knowingly collect personal data from individuals under the age of 21. Age is verified at the point of registration and again prior to the processing of any withdrawal request.

If qx999 becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. Any Balance held in such an account will be returned to the payment method used for deposit after identity verification has confirmed the account holder's details.

If you are a parent or guardian and believe that your child may have registered on qx999 without your knowledge, please contact [email protected] immediately so that we can take appropriate action.

12 Changes to This Policy

qx999 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the services we offer. When material changes are made, we will notify registered players via the email address associated with their account and/or by displaying a prominent notice on the Platform for a reasonable period before the updated Policy takes effect.

The "Effective" date at the top of this Policy will always reflect the date on which the most recent version came into force. We encourage you to review this Privacy Policy periodically to stay informed about how qx999 protects your data. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.

13 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which qx999 handles your personal data, please contact our Data Privacy team:

• Email: [email protected] (plain text only — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, via the qx999 Platform dashboard.
• Response Time: qx999 aims to acknowledge all privacy-related contacts within 48 hours and to provide a substantive response within thirty (30) calendar days, in Bangladesh Standard Time (UTC+6).

qx999 takes all privacy complaints seriously and is committed to resolving them in a fair, transparent, and timely manner. If you are not satisfied with our response to your complaint, you retain the right to seek further recourse through applicable legal channels available to you in Bangladesh.

This Privacy Policy was last updated on 1 January 2026. Please visit qx999.io/privacy-policy to ensure you are reading the most current version of this document.